CHAPEL OF CRYSTALS

ELLE 2 LLC dba Chapel of Crystals – Las Vegas, Nevada

Terms & Conditions / Customer Responsibility Agreement

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1. WELCOME & ACCEPTANCE OF TERMS

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ELLE 2 LLC dba Chapel of Crystals – Las Vegas, Nevada
Terms & Conditions / Customer Responsibility Agreement

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Thank you for choosing Chapel of Crystals – Westgate Las Vegas Resort & Casino to be part of your special day. We are honored to celebrate this important moment with you and look forward to making your wedding experience memorable, exciting, and stress-free.

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These Terms & Conditions constitute a legally binding agreement between ELLE 2 LLC dba Chapel of Crystals (“Chapel”, “Company”, “We”, or “Us”) and the Ceremony Couple (“Customer(s)”, “You”, or “Your”).

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By booking online, paying any deposit or monies, electronically signing, checking an acceptance box, or otherwise accepting services from the Chapel, you acknowledge that you have read, understood, and voluntarily agreed to these Terms & Conditions, including our Fees to Consider, Privacy Policy, Customer Responsibility Agreement, and Arbitration Agreement, all of which are incorporated herein by reference.

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Electronic acceptance, payment, or booking shall be considered your legal signature and carries the same force and effect as a handwritten signature under Nevada and applicable federal law.

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2. FINAL SALE, PAYMENTS & RESERVATION POLICY

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Because ceremony dates, officiants, photographers, performers, chapel space, staffing, and preparation are reserved specifically for your wedding, all deposits, payments, promotional pricing, discounted packages, sale items, upgrades, and services are FINAL SALE and NON-REFUNDABLE.

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By reserving a ceremony, you understand that your selected date and time are removed from availability and held exclusively for your event.

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Packages priced at $1,000 or less generally require payment in full at booking, unless prior written arrangements have been approved by the Chapel. Any remaining balance is due no later than seven (7) days prior to the ceremony date.

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Reservations booked within seven (7) days of the ceremony require immediate full payment.

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Failure to complete payment by the required deadline may result in cancellation of services, removal of optional upgrades, or release of your ceremony time without guarantee of reinstatement.

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Payments made within seven (7) days of the ceremony remain non-refundable.

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The Chapel accepts most major credit cards, including Visa, Mastercard, American Express, and Discover. Any applicable processing fees are non-refundable. Personal checks are not accepted.

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3. ARRIVAL, CHECK-IN & CEREMONY TIMING

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To ensure a smooth and stress-free experience, the Ceremony Couple and all guests are required to arrive 30 minutes prior to the scheduled ceremony time.

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This allows time for:

• Check-in

• Meeting with your officiant/coordinator

• Reviewing ceremony details

• Photography preparation (if included)

• Payment of any outstanding balances

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Because the Chapel often hosts multiple ceremonies daily, timing is extremely important. Another ceremony may be scheduled immediately before or after yours.

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Please understand that your ceremony will still conclude at its originally scheduled time, even if you arrive late, and no refund or credit will be issued for shortened ceremony time caused by Customer delay.

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3.1 – 3:00 PM Ceremony Exception

If your ceremony is scheduled for 3:00 PM, arrival may be 15 minutes prior instead of 30 minutes, as chapel staff are on lunch closure daily from 2:00 PM – 3:00 PM and will be fully prepared for your arrival.

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3.2 – Traditional “Do Not See Each Other” Option

If you wish to remain separated before the ceremony for a traditional first-look experience, this must be arranged with the Chapel in advance.

Additional preparation, staffing, and blocked ceremony time may be required. Additional fees may apply and availability cannot be guaranteed without advance notice.

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4. LATE ARRIVALS, NO-SHOWS & CEREMONY DELAYS

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The Chapel operates on a strict schedule to accommodate multiple weddings, staff, performers, photographers, and transportation.

Late arrivals negatively affect operations and therefore late fees apply without exception.

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4.1 – Late Arrival Fees (After scheduled time)

• Sign & Go /  Sign & Smile: $35 late fee

• All Other Packages: $75 late fee

• 60+ minutes late or No Show: Services may be cancelled, all monies forfeited, and a new reservation may be required

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If Customers are significantly late, the Chapel will attempt to accommodate the ceremony after the next scheduled reservation, however wait times and availability are not guaranteed. The next available ceremony may be later that day or the following day.

Outstanding balances may still become due.

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4.2 – Running Late?

If you believe you may be late, please call immediately:

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📞 (702) 327-3600

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We will do our best to assist.

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4.3 – Late Guests

Guest lateness does not delay ceremonies.

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Once the ceremony begins, late guests may not be permitted entry.

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If the Ceremony Couple chooses to delay or reschedule the ceremony while waiting for guests, a $35 rescheduling fee may apply, and timing availability is not guaranteed.

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5. RESERVATION CHANGES & RESCHEDULING

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We understand wedding plans may change. However, staffing, scheduling, flowers, transportation, officiants, performers, and photography are coordinated in advance.

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As such, all changes are subject to availability and cannot be guaranteed.

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Changes including but not limited to:

• Ceremony date

• Ceremony time

• Venue/chapel location

• Package upgrades or downgrades

• Guest count

• Ceremony details

• Add-ons or services

may incur a $35 convenience/change fee, payable prior to modifications.

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5.1 – Downgrades & Upgrades

Downgrades are not permitted once booked.

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Upgrades are allowed only if staffing and scheduling permit and are not guaranteed.

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5.2 – Rescheduling Due to Customer Delay

Rescheduling fees may apply if Customers:

• Arrive late

• Miss limousine pickup

• Forget required legal documents

• Choose to wait for late guests

• Request last-minute modifications

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The Chapel reserves the right to move ceremonies to the next available time slot, which may be the same day or following day.

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6. NEVADA MARRIAGE LICENSE & CEREMONY REQUIREMENTS

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If Customers wish for the ceremony to be legally recognized, they must obtain and bring a valid Nevada Marriage License prior to the ceremony.

 

The Chapel cannot legally perform a wedding ceremony without a Nevada-issued marriage license.

 

Out-of-state marriage licenses are not accepted.

 

Marriage licenses may be obtained at:

Nevada Marriage License Bureau

201 E. Clark Ave, Las Vegas, NV

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Helpful Information:
www.MLIC.VEGAS

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If Customers arrive without a Nevada Marriage License, the ceremony may be performed as a:

• Commitment Ceremony

• Renewal of Vows

or may be rescheduled, subject to availability and fees.

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6.1 – Renewal of Vows

Renewal of Vows ceremonies do not require a marriage license, although Customers may be asked to acknowledge they are legally married where applicable.

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6.2 – Impairment / Intoxication Policy

Marriage is a legally binding agreement.

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If either member of the Ceremony Couple appears:

• Intoxicated

• Impaired

• Under the influence

• Unable to legally consent

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the Chapel reserves the right to delay, refuse, or cancel services for legal or safety reasons.

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Applicable fees may still apply and no refund shall be due.

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7. FLOWERS, DECORATIONS & CEREMONY ADD-ONS

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If you would like custom flowers, upgraded floral arrangements, or changes to flowers included in your package, please contact your Wedding Coordinator for assistance.

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Final floral selections must be confirmed no later than three (3) days prior to the ceremony date. If changes are requested after flowers have already been prepared, additional remake or modification fees may apply.

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If no floral preference is confirmed by the deadline, the Chapel may substitute arrangements at its discretion, including standard floral colors or styles.

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7.1 – Outside Floral Vendors

The Chapel does not accept deliveries or hold flowers from outside vendors unless approved in advance.

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7.2 – Decorations & Cleaning Fees

To protect chapel flooring and maintain cleanliness:

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Fresh rose petals, glitter, confetti, smoke devices, open flames, and similar materials are not permitted inside the chapel or on chapel property unless pre-approved.

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A cleaning or damage fee may apply if prohibited materials are used or damage occurs.

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8. PHOTOGRAPHY, VIDEO & MEDIA POLICY

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The Chapel strives to provide professional, high-quality photography and videography services. To preserve ceremony quality and protect copyrights, all posed photography and videography inside the chapel are performed by Chapel-approved photographers unless otherwise authorized.

 

All Photos that are taken are chosen by our photographer only. Any extra or additional photos taken can be purchased online.

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Guests are encouraged to enjoy the ceremony and remain present rather than blocking photographers or interfering with the ceremony experience.

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8.1 – Guest Photos & Recording

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Guest photography, filming, livestreaming, FaceTime, or social media broadcasting during the ceremony is restricted unless a Media Pass is purchased.

Available options include:

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Basic Media Pass – $85
Allows guests to use cell phones only for casual photography and short videos.

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Full Media Pass – $200
Allows additional devices including DSLR cameras and professional equipment.

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Without a Media Pass, guests may be restricted from recording, filming, livestreaming, or taking photos during the ceremony.

The Ceremony Couple is responsible for informing guests of these rules.

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8.2 – Outside Photographers & Videographers

Outside photographers or videographers may be permitted only with prior approval and applicable fees.

Outside professionals must:

• Follow chapel rules

• Respect ceremony timing

• Avoid interfering with chapel staff

• Stay within booked ceremony time

The Chapel is not responsible for the quality, conduct, performance, or failure of outside vendors.

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9. CHAPEL PHOTOS, VIDEOS & COPYRIGHTS

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Photography and videography produced by or for the Chapel remain the property of ELLE 2 LLC dba Chapel of Crystals, unless otherwise agreed in writing.

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By booking, Customers acknowledge that the Chapel retains the right to:

• Photograph

• Record

• Livestream

• Edit

• Publish

• Display

• Reproduce

media from the ceremony for:

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• Website content

• Advertising

• Social media

• Printed materials

• Promotional campaigns

• Artistic or archival purposes

without additional approval or compensation.

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While the Chapel may attempt to honor privacy requests where possible, Customers understand that media captured during the ceremony may be used by the Company.

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9.1 – AI Enhancement & Restoration Consent

Customers authorize the Chapel to use AI enhancement, remastering, restoration, editing, or image/video improvements for marketing, artistic, or promotional purposes.

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This includes enhancement of:

• Photos

• Video footage

• Livestream content

• Promotional material

worldwide and without additional compensation.

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9.2 – Customer Media Purchases

Any purchased:

• Photos

• Videos

• USBs

• CDs

• Livestream services

• Media products

are FINAL SALE and NON-REFUNDABLE.

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Photos and videos are generally available after three (3) business days, unless otherwise stated.

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Rush services, USB upgrades, digital transfer, or expedited delivery may be available for additional fees.

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9.3 – Media Storage

The Chapel maintains backup copies of photos/videos for a limited time only, generally up to sixty (60) days after the ceremony.

Customers are responsible for saving and backing up purchased media after delivery.

The Chapel is not responsible for lost, corrupted, damaged, or inaccessible files after release.

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10. INTERNET LIVESTREAMING & BROADCASTING

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Certain ceremony packages may include internet broadcasting or livestreaming for friends and family unable to attend.

Customers understand that ceremony timing may vary slightly due to preparation, photography, staffing, and ceremony flow.

Guests viewing online should be advised to:

• Log in approximately 15 minutes prior to ceremony time

• Remain available for at least 15 minutes after

to account for timing adjustments. Please note that not all ceremonies will be live. They might be uploaded after the ceremony and can be watched and viewed accordingly.

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10.1 – Technical Difficulties

Internet service is not always reliable.

The Chapel will make reasonable efforts to provide livestreaming services; however, technical difficulties, outages, internet failures, platform interruptions, or broadcasting issues are outside the Chapel’s control.

If livestreaming fails and a videographer is included, the Chapel may provide delayed viewing or uploaded footage when possible as a courtesy.

Refunds are not guaranteed for livestream interruptions caused by technical issues beyond reasonable control.

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10.2 – Outdoor Ceremony Broadcasts

Outdoor ceremonies may not include livestreaming depending on weather, internet quality, staffing, or package limitations.

Certain services included in indoor ceremonies may not be available outdoors and are non-exchangeable and non-refundable.

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11. CEREMONY MUSIC & PERSONAL VOWS

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Traditional ceremony music is included with most wedding packages at no additional charge.

Packages offering custom music require Customers to provide a Bluetooth-compatible device.

Custom music is generally limited to:

• Two (2) songs

• Maximum 90 seconds per song

unless additional time is approved.

Songs containing vulgar, offensive, threatening, discriminatory, or inappropriate content may be refused and replaced with traditional ceremony music.

The Chapel is licensed by BMI for commercial music use.

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11.1 – Personal Vows

Customers are welcome to write personal vows for their ceremony.

To keep ceremonies on schedule:

• Personal vows are generally limited to approximately two (2) minutes total

• Vows should be submitted at least three (3) days prior to the ceremony for review

Vows containing inappropriate, offensive, threatening, or excessively long content may require revision or approval.

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12. OFFICIATION FEES, TAXES & ADDITIONAL CHARGES

Unless specifically stated in writing, all officiation fees and Nevada sales tax are separate from package pricing and are due at check-in or ceremony location.

Current officiation fees are:

• Traditional Ceremony: $65

• Elvis / Performer / Spanish Ceremony: $150

• Scenic / Offsite Ceremony: $200

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These fees cover ceremony preparation, officiant services, legal paperwork processing (where applicable), staffing, cleaning and chapel operations.

The Elvis/Performer and Scenic ceremony fees replace — and are not in addition to — the standard Traditional Officiation Fee.

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12.1 – Nevada Sales Tax

Nevada State Sales Tax (currently 8.375%) applies to applicable products, packages, upgrades, and merchandise.

Tax rates are subject to change without notice in accordance with Nevada law.

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12.2 – Optional Services & Add-Ons

Additional services including but not limited to:

• Flowers

• Photography upgrades

• Extra ceremony time

• Limo transportation

• Specialty décor

• Extra guests

• Rush media services

• Performers or impersonators

may incur additional fees.

Availability is not guaranteed.

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13. OUTSIDE OFFICIANTS / MINISTERS

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Customers may choose to bring their own officiant or minister to legally perform the ceremony, provided such person is:

• Properly ordained

• Legally authorized to officiate in Nevada

• Able to provide a valid Nevada officiant license

A $150 outside officiant fee applies and must be prepaid.

Outside officiants must:

• Follow chapel policies

• Respect ceremony timelines

• Coordinate with chapel staff

• Limit ceremony duration to approximately 10 minutes, unless otherwise approved

The Chapel reserves the right to refuse participation by any outside officiant who fails to follow guidelines or legal requirements.

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14. GRATUITIES

Gratuities are customary in Las Vegas and are always appreciated for excellent service, though never required.

Customers commonly choose to recognize:

• Officiants

• Wedding Coordinators

• Photographers

• Videographers

• Drivers

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Suggested gratuities vary by service level and Customer preference.

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General Las Vegas wedding industry guidelines typically range between:

$50–$100 for chapel staff and officiants

and approximately:

$40 per limousine ride for drivers

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Gratuities remain entirely voluntary.

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15. GUEST RESPONSIBILITY & CONDUCT

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The Ceremony Couple is responsible for the actions, conduct, and behavior of their guests while on chapel property, in transportation vehicles, or during any Chapel-arranged services.

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Customers agree to ensure guests behave respectfully toward:

• Staff

• Vendors

• Performers

• Property

• Other couples using the chapel

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The Chapel reserves the right to:

• Refuse service

• Remove guests

• Delay ceremonies

• End ceremonies

• Refuse entry

if behavior is deemed:

• Unsafe

• Aggressive

• Threatening

• Harassing

• Disruptive

• Intoxicated

• Illegal

• Dangerous

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No refund shall be due for interruptions or cancellations resulting from Customer or guest conduct.

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15.1 – Alcohol, Smoking & Marijuana

Food, drinks, alcohol, smoking, vaping, marijuana, or illegal substances are not permitted inside the chapel unless specifically authorized.

Nevada law prohibits public marijuana consumption in many public places, including private businesses.

Use of marijuana, intoxication, disruptive conduct, or unsafe behavior may result in:

• Refusal of service

• Ceremony cancellation

• Removal from property

with no refund issued.

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15.2 – Cleaning & Damage Fees

Customers may be financially responsible for cleaning or damage caused by themselves or guests.

Examples include:

• Spilled beverages

• Smoking damage

• Marijuana odor cleanup

• Property destruction

• Excessive messes

• Furniture damage

A minimum cleaning fee of $200 may apply, in addition to repair costs.

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16. GUEST COUNT & LARGE GROUP FEES

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Wedding packages generally include up to five (5) guests at no additional charge, unless otherwise stated.

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Exceptions may apply for:

• All-inclusive packages

• Specialty packages

• Promotional offers

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16.1 – Guest Fee Schedule

Additional guest fees currently apply as follows:

• 6–15 Guests: $150

• 16–25 Guests: $250

• 26–35 Guests: $350

• 36–50 Guests: $450

Guest fees are subject to change.

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16.2 – Sign & Go / Sign & Smile Restrictions

Sign & Go Packages are limited to:

Two (2) guests only
(for witness purposes)

Sign & Smile Packages are generally limited to:

Four (4) guests

Additional guests may require package upgrades, venue changes, or additional fees.

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16.3 – Guest Capacity Changes

Because ceremony locations have occupancy limits, the Chapel may relocate a ceremony to another chapel space if guest count exceeds capacity.

Additional fees may apply for larger venues or staffing.

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17. WAITING AREAS & EXTREME WEATHER

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Las Vegas weather may include extreme heat or weather conditions.

The Chapel provides limited indoor waiting areas for the Ceremony Couple; however, indoor space for guests may not always be available depending on staffing, occupancy, or scheduling.

Customers are encouraged to advise guests to arrive on time and plan accordingly.

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18. OUTDOOR CEREMONIES

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For outdoor weddings, the Chapel reserves an indoor ceremony location as a backup in the event of:

• Weather issues

• Excessive heat

• Wind

• Rain

• Operational concerns

While outdoor ceremonies are designed to provide an intimate experience, Customers understand that outdoor locations may be:

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Semi-private

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and external factors beyond the Chapel’s control may occur.

If Customers decide they prefer to move indoors, the Chapel will make reasonable efforts to accommodate the request based on availability.

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18.1 – Outdoor Ceremony Limitations

Certain services may not be available for outdoor ceremonies, including:

• Livestreaming

• Sand ceremonies

• Certain technical services

depending on conditions and package details.

Unavailable services are non-refundable, non-exchangeable, and hold no cash value.

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19. PROMOTIONS, DISCOUNTS, SHOW TICKETS & SPECIAL OFFERS

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From time to time, the Chapel may offer promotional pricing, discounts, complimentary upgrades, coupons, show tickets, hotel promotions, tours, or other special incentives.

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Unless specifically stated otherwise in writing, all promotions are limited, subject to availability, and may be modified, substituted, suspended, or cancelled at any time without prior notice.

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Promotional offers may include restrictions such as:

• Blackout dates

• Seating limitations

• Vendor availability

• Capacity restrictions

• Advance reservation requirements​

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19.1 – No Monetary Value

All promotions, discounts, complimentary tickets, upgrades, vouchers, bonus items, and giveaways:

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HAVE NO CASH OR MONETARY VALUE

and may not be:

• Exchanged for cash

• Refunded

• Redeemed after expiration

• Applied retroactively

If an included promotion becomes unavailable, the Chapel may substitute a comparable item at its discretion, but is not obligated to do so.

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19.2 – Show Tickets, Tours & Third-Party Offers

Complimentary or discounted:

• Show tickets

• Tours

• Helicopter rides

• Nightclub access

• Restaurant offers

• Transportation upgrades

• Hotel promotions

may be supplied by third-party vendors and remain subject to those vendors’ terms, restrictions, schedules, blackout dates, and availability.

The Chapel makes no guarantees regarding vendor performance or availability and is not liable for cancellations, substitutions, seating changes, or service interruptions caused by third parties.

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19.3 – Coupon & Discount Redemption

Coupons, discounts, or promotional pricing must generally be:

Applied BEFORE final payment or booking.

Offers may not be honored after reservation is completed.

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Promotions cannot be combined unless specifically authorized by management.

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Sale pricing and discounted packages remain:

FINAL SALE & NON-REFUNDABLE.

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20. CANCELLATIONS, RESCHEDULING & NO-SHOW POLICY

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Because ceremony dates, staff, officiants, photographers, performers, and venue space are reserved specifically for your wedding:

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ALL SALES ARE FINAL.

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ALL MONIES PAID ARE NON-REFUNDABLE.

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This includes:

• Deposits

• Promotional pricing

• Discounted packages

• Sale pricing

• Ceremony upgrades

• Add-ons

• Transportation services

• Photography services

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20.1 – Discounted / Sale Packages

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Packages booked during:

• Promotions

• Discounts

• Sales

• Limited-time offers

are considered:

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FINAL SALE

and are NON-REFUNDABLE under any circumstances.

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20.2 – Full Price Packages

At Chapel discretion, some non-promotional reservations may qualify for:

Chapel Credit Only

No cash refunds shall be issued.

Credits may have expiration dates and may only be used toward Chapel services.

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20.3 – No Show / No Call

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Failure to appear without communication may result in:

• Forfeiture of all monies paid

• Cancellation of services

• Outstanding balance becoming immediately due

• Requirement for a completely new reservation and deposit

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No refunds or credits shall be issued.

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21. HOLIDAY, SPECIAL EVENT & POPULAR DATE FEES

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An additional $75 Holiday / Special Date Fee may apply to select ceremony dates.

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Examples may include:

• Valentine’s Day

• Christmas Eve / Christmas Day

• New Year’s Eve / New Year’s Day

• Fourth of July

• Thanksgiving

• Memorial Day Weekend

• Major Las Vegas Event Weekends

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Popular wedding dates may also incur additional fees, including dates such as:

2/2/22 • 3/3/23 • 11/11/21 • 12/12/24 • etc.

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The Chapel reserves the right to determine what constitutes a special or premium date.

Please contact management to verify if fees apply.

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22. LIMOUSINE & TRANSPORTATION SERVICES

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Transportation and limousine services are offered for convenience and are generally provided through independent third-party transportation companies.

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22.1 – Pickup Rules

Unless otherwise approved:

• All passengers must be picked up at the same location

• One pickup and one drop-off location applies

• Standard limo service generally covers the Las Vegas Strip or Downtown area

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Airport pickups, residences, or additional locations may not be permitted.

Passenger limits apply for safety and insurance reasons.

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22.2 – Ceremony Preparation

Customers using limousine services agree to:

• Be dressed and ready

• Wait at designated pickup area

• Remain reachable by phone

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Customers are encouraged to be ready at least one (1) hour prior to ceremony time, unless otherwise instructed.

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Drivers may wait only a limited amount of time.

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Failure to follow pickup instructions may result in:

• Missed pickup

• Cancellation of transportation

• Ceremony delay or rescheduling

with no refund.

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22.3 – Child Safety Seats

Customers traveling with children requiring car seats are responsible for:

Providing and installing child safety seats.

Drivers are generally unable to install child seats.

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23. TRANSPORTATION LIABILITY WAIVER

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By booking or using limousine or transportation services, Customers understand and agree that:

Transportation is a THIRD-PARTY SERVICE.

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ELLE 2 LLC dba Chapel of Crystals is not the transportation provider and does not control:

• Vehicles

• Drivers

• Traffic conditions

• Delays

• Safety conditions

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Customers agree that:

Use of transportation services is entirely at their own risk.

To the fullest extent permitted by Nevada law, Customers agree to:

Release, indemnify, and hold harmless

ELLE 2 LLC, Chapel of Crystals, staff, contractors, affiliates, and representatives from any claims involving:

• Personal injury

• Accidents

• Property damage

• Delays

• Missed ceremonies

• Transportation issues

• Third-party negligence

• Legal disputes

arising from transportation services.

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The Chapel shall not be liable for damages, losses, missed pickups, delays, injuries, or disputes involving third-party transportation companies.

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Transportation services are:

NON-REFUNDABLE

NON-EXCHANGEABLE

and subject to vendor availability.

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24. BINDING ARBITRATION & DISPUTE RESOLUTION

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IMPORTANT NOTICE:

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THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION WHICH MAY LIMIT CERTAIN LEGAL RIGHTS.

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By booking with ELLE 2 LLC dba Chapel of Crystals, Customers voluntarily agree that any dispute, controversy, or claim arising out of or relating to:

• Reservations

• Ceremony services

• Payments

• Promotions

• Staff conduct

• Customer relationships

• Contracts

• Chargebacks

• Transportation arrangements

• Photography / media services

• Any products or services provided

shall be resolved exclusively through final and binding arbitration.

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24.1 – Arbitration Venue & Governing Law

All disputes shall be:

Governed by the laws of the State of Nevada

and resolved exclusively through:

Binding Arbitration in Clark County, Nevada

under the Commercial Arbitration Rules of the American Arbitration Association (AAA), including expedited procedures where applicable.

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24.2 – Waiver of Court & Jury Trial

By accepting these Terms, Customers knowingly and voluntarily waive the right to:

• Sue in court

• Participate in a jury trial

• Bring or participate in a class action lawsuit

• Join mass legal actions against the Company

Disputes shall be resolved individually only.

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24.3 – Arbitration Time Limit

Any claim or dispute against ELLE 2 LLC must be initiated:

Within one (1) year

from the event giving rise to the claim.

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Claims brought after one year may be permanently barred to the fullest extent permitted under Nevada law.

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24.4 – Arbitration Process

Disputes may be resolved primarily through:

Document submission and written evidence

unless otherwise required by the arbitrator.

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The arbitrator’s decision shall be:

FINAL & BINDING

and judgment may be entered in a court of competent jurisdiction.

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24.5 – Confidentiality of Proceedings

All arbitration proceedings, evidence, settlement discussions, and outcomes shall remain:

STRICTLY CONFIDENTIAL

except where disclosure is legally required.

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24.6 – Limitation on Claims & Damages

To the fullest extent permitted under Nevada law:

The maximum amount recoverable by Customers shall never exceed the total amount actually paid to ELLE 2 LLC.

Under no circumstances shall ELLE 2 LLC be liable for:

• Emotional distress

• Travel expenses

• Airfare

• Hotel costs

• Lost wages

• Missed events

• Lost opportunities

• Consequential damages

• Indirect damages

• Punitive damages

• Exemplary damages

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The parties agree that damages are:

STRICTLY LIMITED TO THE CASH VALUE PAID TO ELLE 2 LLC.

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25. PAYMENT DISPUTES & CHARGEBACK POLICY

The Chapel values customer satisfaction and strongly encourages Customers to contact management directly to resolve any concern before initiating disputes with banks or payment processors.

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25.1 – Contact Us First

Before filing a payment dispute or chargeback, Customers agree to make a good-faith effort to contact the Chapel for resolution.

Most issues can be resolved quickly and professionally.

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25.2 – Chargebacks & Contract Breach

Customers acknowledge that wedding dates, staffing, officiants, photographers, transportation, and ceremony times are reserved immediately upon booking.

As such, initiating a chargeback after reservation or services may constitute:

A BREACH OF CONTRACT

where services, staffing, or preparation have already been reserved or performed.

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25.3 – Reimbursement of Costs

Where permitted by Nevada law, ELLE 2 LLC may seek reimbursement for reasonable:

• Outstanding balances

• Administrative costs

• Collection costs

• Consultant or staff time

• Merchant processing costs

• Legal fees and expenses

associated with defending or resolving bad-faith disputes or chargebacks.

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Administrative dispute fees may apply where commercially reasonable.

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Nothing in this section limits a Customer’s right to dispute genuinely fraudulent or unauthorized transactions.

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26. PUBLIC STATEMENTS & CUSTOMER COMMUNICATION

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The Chapel values honest feedback and encourages Customers to contact management directly if any issue arises.

Customers agree not to knowingly publish or encourage publication of:

False, misleading, malicious, or defamatory statements

regarding:

• ELLE 2 LLC

• Chapel of Crystals

• Staff

• Officiants

• Contractors

• Affiliates

• Vendors

with intent to damage reputation through knowingly false claims.

Nothing in this Agreement restricts:

Truthful reviews

Honest experiences

Protected consumer speech

Lawful opinions

as protected under applicable law.

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Customers are encouraged to allow the Chapel an opportunity to resolve concerns before escalation.

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27. FORCE MAJEURE / EVENTS OUTSIDE COMPANY CONTROL

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ELLE 2 LLC shall not be liable for delays, interruptions, rescheduling, or inability to perform services due to circumstances beyond reasonable control.

This includes but is not limited to:

• Severe weather

• Natural disasters

• Fire

• Flood

• Government restrictions

• Pandemics

• Public health emergencies

• Utility failures

• Internet outages

• Civil disturbances

• Vendor failures

• Traffic delays

• Transportation interruptions

• Emergencies

Under such circumstances:

Refunds are NOT guaranteed.

The Chapel may, at its discretion:

• Reschedule services

• Offer chapel credit

• Modify logistics

subject to availability.

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28. GENERAL LIABILITY LIMITATIONS

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To the fullest extent permitted by Nevada law, ELLE 2 LLC shall not be liable for:

• Lost or stolen items

• Missing rings or jewelry

• Lost marriage licenses

• Damaged belongings

• Media corruption

• Third-party vendor failures

• Parking issues

• Hotel-related problems

• Missed guest arrivals

• Transportation delays

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Customers remain responsible for securing personal property.

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28.1 – Property Damage

Customers accept financial responsibility for damages caused by themselves or guests to:

• Chapel property

• Equipment

• Furniture

• Vehicles

• Décor

Repair, replacement, or cleaning costs may be charged.

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29. RIGHT TO REFUSE SERVICE

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ELLE 2 LLC reserves the right to refuse, shorten, delay, or terminate services if any Customer or guest engages in conduct deemed:

• Unsafe

• Illegal

• Threatening

• Aggressive

• Intoxicated

• Harassing

• Disruptive

No refund shall be due in such circumstances.

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30. INDEPENDENT OWNERSHIP

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Chapel of Crystals is independently owned and operated by ELLE 2 LLC and is not affiliated with Westgate Resort & Casino.

Westgate employees are not employees of ELLE 2 LLC.

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31. ELECTRONIC SIGNATURE & BINDING EFFECT

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By:

• Booking online

• Paying any deposit or monies

• Clicking acceptance boxes

• Electronically signing

• Using Chapel services

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Customers acknowledge that:

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These Terms & Conditions are legally binding.

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Electronic acceptance shall have the same force and effect as a handwritten signature under Nevada and federal law.

Acceptance by one member of the Ceremony Couple shall constitute acceptance on behalf of both parties.